Privacy Policy

1. Introduction

Welcome to CrazySpeak ("we," "app," or "service"). We highly value your privacy rights and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your information when you use our mobile application.

2. Information Collection

2.1 Types of Information We Collect

• Account Information: When you choose to log in, we may collect your email address, username, and other basic information
• Usage Data: App usage patterns, viewing history, likes and favorites records
• Device Information: Device model, operating system version, app version
• Technical Data: IP address, device identifiers, network connection information
• Payment Information: When you make in-app purchases, we collect transaction records, purchase history, payment status (excluding sensitive payment card information, which is handled by third-party payment processors)
• Advertising Data: Advertising identifiers (such as IDFA, GAID), ad interaction data, advertising preferences to provide personalized advertising experiences
• AI Interaction Data: prompts, text/voice inputs (including voice recordings and speech-to-text transcripts) and AI outputs necessary to provide AI features, voice recognition, semantic understanding, voice regeneration, quality assurance, abuse prevention and service optimization

2.2 Information Collection Methods

• Information you actively provide (such as when registering an account)
• Automatically collected usage data and technical information
• Analytics data collected through third-party services (such as Firebase)

3. Information Use

We use the collected information for the following purposes:

• Provide and maintain app services
• Personalized content recommendations
• Improve app functionality and user experience
• Analyze usage trends and performance
• Ensure app security and prevent abuse
• Comply with legal and regulatory requirements
• Process In-App Purchases: Verify transactions, provide purchased content or services, handle refund requests
• Advertising Services: Display relevant ads, measure ad effectiveness, provide personalized advertising experiences
• AI Service Delivery: Route requests to model service providers and return model-generated results to you

4. Information Sharing

We do not sell, trade, or transfer your personal information to third parties, except when:

• We have obtained your explicit consent
• It is necessary to provide services (such as cloud storage service providers)
• It is necessary for AI feature processing through model service providers, only after you have explicitly consented via in-app prompts. We will not transmit your data without your active approval. Current model service providers include Aliyun, DeepSeek, StepFun, and OpenAI.
• Required by law or government requirements
• To protect our rights, property, or safety

5. Third-Party Services

Our app uses the following third-party services:

• Firebase (Google): User authentication, data analytics, and crash reporting
• Google Play Services: App distribution and updates
• Model Service Providers: Aliyun, DeepSeek, StepFun, and OpenAI. If additional providers are added in the future, we will notify you and obtain your consent again. These providers are used to deliver AI capabilities including voice recognition, semantic understanding and voice regeneration.
• In-App Purchase Services:
  • Google Play Billing: Handle in-app purchases on Android platform
  • Apple App Store: Handle in-app purchases on iOS platform
• Advertising Services:
  • Google AdMob: Display ads and advertising analytics
  • Other Ad Networks: May include Facebook Audience Network and others

These services have their own privacy policies, and we recommend that you review the relevant policies for details.

6. Data Storage and Security

6.1 Data Storage

• User data is stored on secure cloud servers
• Local devices only store necessary cache and preference settings
• Data transmission uses encryption technology for protection

6.2 Security Measures

• Use industry-standard encryption technology
• Regular security audits and vulnerability scans
• Limit employee access to user data
• Implement data backup and recovery mechanisms

7. User Rights

You have the following rights regarding your personal information:

• Access Right: View the personal information we hold about you
• Correction Right: Update or correct inaccurate information
• Deletion Right: Request deletion of your personal information. For detailed instructions, please refer to the Data Management Guide.
• Account Deletion: Request account deletion at Account and Data Deletion
• Processing Restriction Right: Limit our processing of your information
• Data Portability Right: Obtain a copy of your data

8. Children's Privacy

Our service is not directed to children under 17 years of age. We do not knowingly collect personal information from children under 17. If we discover that we have collected such information, we will delete it immediately.

9. Data Retention

We only retain your personal information for the necessary period:

• Account information: Until you delete your account
• Usage data: Usually retained for 2 years
• Technical logs: Usually retained for 1 year
• Transaction Records: Retained for 7 years as required by law for tax and audit purposes
• Advertising Data: Usually retained for 13 months, or according to your advertising preference settings

10. International Data Transfer

Your information may be transferred to servers outside your country/region for processing. We ensure that such transfers comply with applicable data protection laws.

11. Policy Updates

We may update this privacy policy from time to time. Significant changes will be notified through in-app notifications or other appropriate means. Continued use of our service indicates your acceptance of the updated policy.

12. Cookies and Similar Technology

We use cookies and similar technology to:

• Remember your preference settings
• Analyze app usage
• Provide personalized experiences

13. In-App Purchases and Advertising

13.1 In-App Purchases

13.1.1 Subscription Plans

We offer the following auto-renewable subscription plans:

• Monthly Subscription — A monthly auto-renewing subscription that provides access to premium features.
• Monthly Subscription Plus — A monthly auto-renewing subscription that provides access to premium features with additional benefits.

You may subscribe to one or both plans simultaneously. Each subscription is billed independently.

13.1.2 Auto-Renewal Terms

• Payment Authorization: Payment will be charged to your iTunes Account or Google Play Account at confirmation of purchase.
• Subscription Period: Each subscription is billed on a monthly basis.
• Automatic Renewal: Your subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current billing period.
• Renewal Charges: Your account will be charged for renewal within 24 hours prior to the end of the current period. The renewal cost is the same as the original subscription price unless you are notified of a price change in advance.
• Cancellation: You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. No refund is provided for the unused portion of a subscription term.

13.1.3 Managing Subscriptions

• Manage or Cancel: You can manage your subscriptions and turn off auto-renewal by going to your Account Settings in the App Store or Google Play Store after purchase.
• Deleting the App: Deleting the app does not cancel your subscription. You must cancel through your account settings.

13.1.4 Purchase Processing and Security

• Purchase Processing: All in-app purchases are processed through Apple App Store or Google Play Store.
• Payment Security: We do not directly process or store your payment card information.
• Transaction Records: We retain purchase records to provide customer support and prevent fraud.
• Refund Policy: Refund requests must be processed through the respective app store.

13.2 Advertising Services

• Ad Types: We may display banner ads, interstitial ads, video ads, etc.
• Personalized Ads: Display relevant ads based on your interests and usage behavior
• Advertising Identifiers: Use device advertising IDs to provide personalized advertising experiences
• Third-Party Ads: Ad content is provided by third-party advertising networks
• Ad Revenue: Ad revenue is used to support free app usage and continuous development

14. Your Choices

You can control information collection through the following methods:

• Manage app permissions in device settings
• Choose to use basic functions without logging in
• Contact us to delete or modify your information
• Advertising Choices:
  • On iOS devices: Settings > Privacy & Security > Apple Advertising > Limit Ad Tracking
  • On Android devices: Settings > Google > Ads > Opt out of Ads Personalization
  • Manage advertising preferences through in-app settings
• In-App Purchases: You can disable in-app purchase functionality in your device's app store settings

15. Voice Data Authorization

15.1 Data Collection and Transmission

When you use the voice-related features of this App, your uploaded voice recordings, speech-to-text transcripts, and related interaction commands will be transmitted in real time to third-party large model service providers relied upon by this App for computational processing.

15.2 Service Providers

The large model technology service providers currently integrated by this App are: Aliyun, DeepSeek, StepFun, and OpenAI. If additional providers are added in the future, we will notify you and obtain your explicit consent before integrating them. These service providers will process your voice data in accordance with their respective privacy policies and technical protocols. This App acts solely as the technology integrator.

15.3 Purpose of Use

The above-mentioned data is used exclusively for voice recognition, semantic analysis, content generation, and result delivery. It will not be used for any purpose unrelated to the core functionality of this App.

15.4 Consequences of Refusal

If you do not agree to this authorization, you will not be able to use any voice-related features of this App and will not receive the full app experience. To ensure service consistency, you must accept this agreement before continuing.

15.5 Data Security and Liability

We only select compliant service providers that offer adequate security safeguards, and we contractually require them to protect your personal information to standards no less protective than this Privacy Policy. This App has implemented commercially reasonable encryption and security measures to protect your data during transmission and storage.

15.6 Agreement Updates

The list of service providers may change due to business adjustments. We will not transmit your data to any newly added provider without your explicit consent. If changes occur, this App will notify you and obtain your explicit authorization again through in-app notifications or similar means.

Third-Party Service Provider Privacy Policy Summary

CrazySpeak Data Management Guide

16. Contact Us

If you have any questions about this privacy policy or need to exercise your rights, please contact us through the following methods:

• Email:service@candychloe.com
• Address: Room 213, 6th Floor, Building 2, No. 5 Longxing South 2nd Road, Mentougou District, Beijing

We will respond to your request within 30 days of receiving it.